2014.09.02

The company's right to sell or dispose of product that has not been collected by the customer

It often happens that people send a product in for repair and after receiving a quote, they don't hear back. If the product is not picked up, it often remains at the repair shop for a long time. Sometimes the company sends an SMS or a letter to the customer to get information about whether the device should be repaired. In many cases, there is no response from the customer.

After another period of time, the workshop scraps the product. After the product has been scrapped, it happens that the customer gets in touch and wants the product repaired or returned.

The Act (1985:982) on the right of traders to sell things that have not been collected regulates the issue of how the store/workshop should handle this.

The entrepreneur has a obligation that in a recommended The letter will ask the customer to collect the product within 3 months. Only then can the trader sell or scrap the product.