{"id":1400674,"date":"2022-09-13T11:21:37","date_gmt":"2022-09-13T09:21:37","guid":{"rendered":"https:\/\/applia.acrowd.se\/?post_type=post&#038;p=1400674"},"modified":"2024-04-10T07:46:49","modified_gmt":"2024-04-10T07:46:49","slug":"arn-avslar-kundens-yrkande","status":"publish","type":"post","link":"https:\/\/www.applia-sverige.se\/en\/arn-avslar-kundens-yrkande\/","title":{"rendered":"ARN: rejects the customer&#039;s claim"},"content":{"rendered":"<p style=\"font-weight: 400\"><strong>The customer purchased a dishwasher in December 2019. In April 2021, the dishwasher indicated an error code that prompted the customer to contact the manufacturer&#039;s service according to the user manual. When there was a 3-week waiting period, the telephone support technician guided the customer to perform a factory reset, which did not fix the error and a technician was booked in. The customer requests payment exemption from the invoice for the technician visit.<\/strong><\/p>\n<p style=\"font-weight: 400\">The seller&#039;s technician has determined on site that the customer&#039;s incorrect setting of the water hardness caused the error, causing the element to break due to limescale, which is not covered by warranty.<\/p>\n<p style=\"font-weight: 400\">Based on the documents in the case, ARN concludes that the product does not have an original defect. ARN rejects the customer&#039;s claim.<\/p>","protected":false},"excerpt":{"rendered":"<p>Kunden k\u00f6pte i december 2019 en diskmaskin. I april 2021 angav diskmaskinen en felkod som uppmanade kunden att ta kontakt med tillverkarens service enligt bruksanvisning. D\u00e5 det var 3 veckors v\u00e4ntetid v\u00e4gledde tekniker i telefonsupport kunden f\u00f6r att g\u00f6ra en fabriks\u00e5terst\u00e4llning vilket inte avhj\u00e4lpte felet och tekniker bokades in. Kunden beg\u00e4r betalningsbefrielse fr\u00e5n faktura p\u00e5 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1356412,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-1400674","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-referat-arn"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.applia-sverige.se\/en\/wp-json\/wp\/v2\/posts\/1400674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.applia-sverige.se\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.applia-sverige.se\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.applia-sverige.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.applia-sverige.se\/en\/wp-json\/wp\/v2\/comments?post=1400674"}],"version-history":[{"count":1,"href":"https:\/\/www.applia-sverige.se\/en\/wp-json\/wp\/v2\/posts\/1400674\/revisions"}],"predecessor-version":[{"id":1541118,"href":"https:\/\/www.applia-sverige.se\/en\/wp-json\/wp\/v2\/posts\/1400674\/revisions\/1541118"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.applia-sverige.se\/en\/wp-json\/wp\/v2\/media\/1356412"}],"wp:attachment":[{"href":"https:\/\/www.applia-sverige.se\/en\/wp-json\/wp\/v2\/media?parent=1400674"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.applia-sverige.se\/en\/wp-json\/wp\/v2\/categories?post=1400674"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.applia-sverige.se\/en\/wp-json\/wp\/v2\/tags?post=1400674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}