{"id":1400674,"date":"2022-09-13T11:21:37","date_gmt":"2022-09-13T09:21:37","guid":{"rendered":"https:\/\/applia.acrowd.se\/?post_type=post&#038;p=1400674"},"modified":"2024-04-10T07:46:49","modified_gmt":"2024-04-10T07:46:49","slug":"arn-avslar-kundens-yrkande","status":"publish","type":"post","link":"https:\/\/www.applia-sverige.se\/en\/arn-avslar-kundens-yrkande\/","title":{"rendered":"ARN: rejects the customer&#039;s claim"},"content":{"rendered":"<p style=\"font-weight: 400\"><strong>The customer purchased a dishwasher in December 2019. In April 2021, the dishwasher indicated an error code that prompted the customer to contact the manufacturer&#039;s service according to the user manual. When there was a 3-week waiting period, the telephone support technician guided the customer to perform a factory reset, which did not fix the error and a technician was booked in. The customer requests payment exemption from the invoice for the technician visit.<\/strong><\/p>\n<p style=\"font-weight: 400\">The seller&#039;s technician has determined on site that the customer&#039;s incorrect setting of the water hardness caused the error, causing the element to break due to limescale, which is not covered by warranty.<\/p>\n<p style=\"font-weight: 400\">Based on the documents in the case, ARN concludes that the product does not have an original defect. ARN rejects the customer&#039;s claim.<\/p>","protected":false},"excerpt":{"rendered":"<p>Kunden k\u00f6pte i december 2019 en diskmaskin. I april 2021 angav diskmaskinen en felkod som uppmanade kunden att ta kontakt med tillverkarens service enligt bruksanvisning. D\u00e5 det var 3 veckors v\u00e4ntetid v\u00e4gledde tekniker i telefonsupport kunden f\u00f6r att g\u00f6ra en fabriks\u00e5terst\u00e4llning vilket inte avhj\u00e4lpte felet och tekniker bokades in. Kunden beg\u00e4r betalningsbefrielse fr\u00e5n faktura p\u00e5 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1356412,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-1400674","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-referat-arn"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ARN: avsl\u00e5r kundens yrkande - Applia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.applia-sverige.se\/en\/arn-avslar-kundens-yrkande\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ARN: avsl\u00e5r kundens yrkande - Applia\" \/>\n<meta property=\"og:description\" content=\"Kunden k\u00f6pte i december 2019 en diskmaskin. 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