A consumer has complained about his product on two previous occasions, when it has been repaired for various faults. Now the product has broken again and the customer therefore wants a new product, or alternatively cancel the purchase, eight months after the item was purchased. The consumer does not want the product repaired again as the customer believes that he has lost confidence in the product.<\/p>\n\n\n\n
The company claims that they have not been able to examine the product after the latest alleged defect, and therefore rejects the customer's request for a complaint. <\/p>\n\n\n\n
ARN notes that the seller must be given the opportunity to investigate the error before a decision is made on complaint action, as an investigation cannot be considered to entail a significant inconvenience for the customer.<\/p>","protected":false},"excerpt":{"rendered":"
En konsument har reklamerat sin produkt vid tv\u00e5 tidigare tillf\u00e4llen, d\u00e5 den har reparerats f\u00f6r olika fel. Nu har produkten \u00e5terigen g\u00e5tt s\u00f6nder och kunden vill d\u00e4rf\u00f6r ha en ny produkt, alternativt h\u00e4va k\u00f6pet, \u00e5tta m\u00e5nader efter att varan \u00e4r ink\u00f6pt. Konsumenten vill inte att produkten repareras ytterligare en g\u00e5ng d\u00e5 kunden anser att han […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-1533234","post","type-post","status-publish","format-standard","hentry","category-referat-arn"],"acf":[],"yoast_head":"\n