A consumer complained about a defect in a product. The consumer had transported the product himself and installed it in his house on an archipelago island. The consumer demanded free repairs.<\/p>\n\n\n\n
The company has offered to examine the product on site but has demanded compensation for the time and transport costs involved in getting to the consumer where there is no regular boat connection.<\/p>\n\n\n\n
According to industry practice, it has been established that a prerequisite for free remediation is that there is a navigable road to the consumer or a regular boat connection for a car. Regular boat connection means that there should be a free ferry that runs according to a continuous timetable. If this is not available, the consumer must, in consultation with the seller\/service workshop, ensure that the device is delivered to a suitable location where it can be examined\/repaired or transported to the seller\/service workshop for repair.<\/p>\n\n\n\n
ARN has determined that if the consumer arranges transport himself, he should be able to receive reasonable compensation for this, or else he should be responsible for the costs incurred by the company in the form of ferry traffic costs and time wasted during transport\/waiting time on the ferry after the repair has been completed. ARN therefore rejects the consumer's claim.<\/p>","protected":false},"excerpt":{"rendered":"
En konsument reklamerade fel i produkt. Produkten har konsumenten sj\u00e4lv transporterat och installerat i sitt hus p\u00e5 en sk\u00e4rg\u00e5rds\u00f6. Konsumenten har kr\u00e4vt kostnadsfritt avhj\u00e4lpande. F\u00f6retaget har erbjudit sig att unders\u00f6ka produkten p\u00e5 plats men kr\u00e4vt ers\u00e4ttning f\u00f6r den tid och transportkostnader som det inneb\u00e4r att ta sig ut till konsumenten dit det inte finns regulj\u00e4r […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-1533240","post","type-post","status-publish","format-standard","hentry","category-referat-arn"],"acf":[],"yoast_head":"\n