2022.04.13

ARN: Uneven frying with induction hob?

The customer purchased a hob in April 2021 that was delivered in May 2021. The customer immediately discovered that the hob was cooking unevenly and filed a complaint in June 2021. The customer believes that if the product is not considered faulty, it is substandard. The customer requests cancellation or a replacement of a different brand.

 

The seller has opposed the claim and agrees with the manufacturer's response.

The manufacturer has confirmed during a visit to the customer in August 2021 that the hob is faultless. Induction technology works by generating heat in the cookware itself. The choice of cookware is therefore significant in factors such as even and rapid heating. The hob works without complaint.

Based on the documents in the case, ARN concludes that the product is free from defects. ARN rejects the customer's claim.