News

Case: The customer purchased a hob in December 2021 from the seller's website for SEK 10,500. 2 days after delivery, the customer regrets/cancels the purchase when he discovers scratches from cooking pots on the hob and that there is a beeping sound from the hob. The seller disputes the cancellation as scratches in a hob are considered a handling error and that it is normal […]

The customer purchased a dishwasher in December 2019. In April 2021, the dishwasher indicated an error code that prompted the customer to contact the manufacturer's service according to the user manual. When there was a 3-week waiting period, the telephone support technician guided the customer to perform a factory reset, which did not fix the error and a technician was booked in. The customer requests payment exemption from the invoice on […]

The customer purchased a kitchen with approximately 120 packages in May 2021. Upon delivery, a microwave oven was delivered that the customer had not ordered. The customer reported the incorrect delivery and received information on how to return it.

The customer purchased an induction hob in October 2020. In December 2020, it broke and the customer contacted the seller that same day, who directed the customer to submit a written complaint by email. The customer received no information about the loan product and, as the family has severe food allergies, he purchased a new hob from another seller that same day.

The customer purchased a built-in oven in May 2018. According to the technical documentation, the oven has precise temperature safety. In May 2019, they discovered that the oven did not reach the set temperature and reported the product to the manufacturer. They were invoiced for the technician's visit as no fault could be found.

The customer purchased a hob with a 5-year warranty in March 2019. In January 2021, the customer discovered that the hob did not heat the entire cooking zone, but only part of it. The customer requests to cancel the purchase. The seller claims that the customer reported the touch panel to be faulty and in February 2021 it was replaced by a technician and worked flawlessly during a test run.

The customer placed an order for 3 vacuum cleaners at an 80 percent discount and received an order confirmation. The seller accidentally stated the wrong price and the order confirmation does not constitute a binding purchase. The seller canceled the confirmation the next day and informed the customer of the price error.

The customer purchased a freezer in February 2019. In July 2020 it stopped working, the same thing happened in September 2020 and December 2020. On the occasion in December, the customer contacted the seller and the repairman who determined that the product was manufactured in 2013.

The customer purchased a convection oven in December 2020. In February 2021, an electronic fault and a fault in the convection function were discovered. The electronic fault means that the oven signals that pyrolytic cleaning is needed abnormally often. The convection function does not work as desired as part of the food is burned at one end and becomes pale at the other end.

The customer purchased a washing machine in September 2019. During the first wash, the machine rattled and a technician was booked in. The technician stated during the visit that the noise would disappear over time and that it could be used as normal.

The customer purchased a wine cooler in December 2017. In 2020, a fan was repaired free of charge. In January 2021, the same fan broke again and the seller refused to replace or repair it. The customer has been offered a free fan by the manufacturer for repair at their own expense.

The customer purchased a top-loading washing machine with a 1-year warranty in October 2019. Due to shipping damage to the lid, the product was not put into use until January 2020. In November 2020, rust was discovered on the replaced lid.