2022.05.17

ARN: Lack of service report – re-delivery

The customer purchased a washing machine in September 2019. During the first wash, the machine rattled and a technician was booked in. The technician stated during the visit that the noise would disappear over time and that it could be used as normal.

 

Technicians have subsequently visited the customer in November 2019, December 2019 and May 2020. During the visit in May, the technician claimed that the problem was a handling error without demonstrating how. The customer is demanding a redelivery.

The manufacturer has alleged operating errors when a technician during a visit in May 2020 found that there was a foreign object behind the drum, probably a bra underwire, which is not covered by warranty or right of complaint, and the company offered the customer a repair for a cost.

ARN notes from the documents in the case that the manufacturer has not documented its claims with any form of evidence or service report.

ARN approves the customer's request for redelivery.