2022.01.11

ARN: Crack in washing machine – compensation for delivery damage?

The customer purchased a washing machine online and it was delivered in December 2020. Upon receipt, there was no visible damage to the packaging. After extensive renovation, the product was not installed until April 2021, when the plumber discovered a crack on the top of the washing machine.

After discovering the crack, the customer complained about the washing machine and demanded a price reduction including installation costs totaling SEK 2,584.

The seller stated that the customer only complained about the defect 4 months after receipt, which should be the customer's fault regarding when and how the damage occurred. Furthermore, the claim for compensation for the installation is questioned.

Based on the documents in the case, ARN concluded that the nature of the error and the other circumstances do not indicate that it was an original error. ARN rejected the customer's claim.