2015.11.06

Responsibility for results of own work or installation

A consumer had purchased an original spare part (washing machine pump). When the consumer received the spare part, he realized that it would be difficult to repair. He then contacted an installer who would help him install the spare part. When the installation failed, the consumer complained about the spare part because he felt that the installation instructions were not clear enough, as even the installer had not been able to carry out the installation.

The manufacturer has responded that this spare part is not normally sold directly to consumers, but that the spare part should only be installed by authorized personnel.

ARN has established that the person who undertakes to carry out the work themselves is in principle responsible for ensuring that the correct materials are used and that they have the knowledge required to carry out the work. In this individual case, neither the buyer nor the installer has shown that they had sufficient knowledge to carry out the replacement correctly. ARN therefore rejects the complaint.