Author: admin
Transport in case of complaint
A consumer complained about a defect in a product. The consumer transported the product himself and installed it in his house on an archipelago island. The consumer demanded a free remedy. The company offered to examine the product on site but demanded compensation for the time and transport costs involved in getting to the consumer where there is no regular […]
Right to a new complaint deadline
A consumer buys a product in a store. The product has since been serviced on four occasions over five years. The consumer therefore wants to cancel the purchase, as he no longer believes he has confidence in the product. The company has determined that this product had four different types of defects. The first defect was remedied during the warranty period. Defect two […]
Right to user manual in Swedish
A consumer purchased a product in a store. Nowhere did it appear that the product was sold without a Swedish instruction manual, which the consumer discovered when he unpacked the product. The consumer wants to cancel the purchase, as he does not believe he can understand all the benefits of the product and has difficulty absorbing the information in another language. The company has found that […]
Right to investigate errors
A consumer has complained about his product on two previous occasions, when it was repaired for various faults. Now the product has broken again and the customer therefore wants a new product, or alternatively cancel the purchase, eight months after the item was purchased. The consumer does not want the product repaired again as the customer believes that he […]
The company's right to sell or dispose of product that has not been collected by the customer
It often happens that people hand in a product for repair and after receiving a quote, they don't hear back. If the product is not picked up, it often remains at the repair shop for a long time. Sometimes the company sends an SMS or a letter to the customer to get information about whether the device should be repaired. In many […]
The customer's responsibility to access product information
A consumer purchased a built-in freezer and the product specification stated the dimensions for the freezer. The customer used the specified dimensions when planning the replacement of the freezer in their existing kitchen. Upon delivery, the customer found that the cooling unit was placed under the freezer, which in itself means that the dimensions of the freezer are in practice increased by 10 centimeters. The customer had to hire a […]
The burden of proof after the warranty period has expired
In May, the consumer purchased a combined fridge/freezer with a 1-year warranty. In January, 18 months later, the consumer discovers a large ice patch in the refrigerator, and adjacent to the ice patch is a small hole. The repairman who checks the cabinet discovers that gas is leaking from the hole. The consumer claims original fault and demands a replacement. The company claims that if it […]
Consumer loses case over cracked hob
A consumer claims warranty on a hob that has cracked after 8 months and requires repair or replacement. The company has stated that the hob was flawless upon delivery and has functioned flawlessly for 8 months. There is no documentation that hobs would crack due to their own stress. ARN rejects the customer's request and states that based on the submitted […]
