2014.01.24

Consumer loses case over cracked hob

A consumer claims warranty on a hob that has cracked after 8 months and requires repair or replacement.

The company has stated that the hob was flawless upon delivery and has functioned flawlessly for 8 months. There is no documentation that hobs would crack due to their own stress.

ARN rejects the customer's request and states that based on the information submitted, it cannot be ascertained exactly how the hob cracked, but it is reasonable to assume that this is not an original fault but more likely an operating error.