2014.04.02

The customer's responsibility to access product information

A consumer purchased a built-in freezer and the product specification stated the dimensions for the freezer. The customer used the specified dimensions when planning the replacement of the freezer in the existing kitchen. Upon delivery, the customer found that the cooling unit was placed under the freezer, which in itself meant that the freezer's dimensions were in practice increased by 10 centimetres. The customer had to hire a carpenter to install the freezer, which resulted in additional costs due to the deviation in dimensions. The customer had chosen the specified freezer so that the dimensions would work with the existing kitchen. The customer wants compensation for the additional costs of hiring a carpenter.

The company has stated that the product information shows the product's dimensions and installation dimensions correctly.

ARN rejects the customer's request and states that the company cannot be held responsible for the customer not understanding the difference between the product's dimensions and its installation dimensions.