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This week, Statistics Sweden presented the number of housing starts in Sweden during the first quarter. The report shows that new production of a total of approximately 14,100 new residential apartments began during the first quarter of 2022.

We all remember the heat wave of 2018. According to SMHI, it was the warmest summer ever recorded in Sweden. Fans quickly ran out of stock in stores and with a new summer approaching, it's high time to prepare your home now. APPLiAnytt has therefore listed some of the year's coolest products on the fan market!

The Swedish Consumer Complaints Board (ARN) decides cases where consumers are in dispute with companies. APPLiAnytt had a chat with Marcus Isgren, chairman and head of ARN, about how a case is raised, what the statistics look like for cases in the electronics industry and memorable cases.

Within our industry segment, approximately 8,000,000 household appliances are sold annually. ARN examines cases where consumers complain during the 3-year complaint period (in accordance with the KKL) but also cases where the consumer has received an extended warranty. In itself, this means that approximately 25,000,000 - 30,000,000 products each year could become an ARN case.

ARN is a committee consisting of 5 people. The judge who presides over the hearing has at least appellate court expertise. The rest of the committee consists of 2 business representatives and 2 consumer representatives. 2-4 of these people are often lawyers, but must also have expertise in their product area. APPLiA's representatives in ARN are Kent Oderud and Matts Spångberg.

The customer purchased an induction hob in October 2020. In December 2020, it broke and the customer contacted the seller that same day, who directed the customer to submit a written complaint by email. The customer received no information about the loan product and, as the family has severe food allergies, he purchased a new hob from another seller that same day.

The customer purchased a built-in oven in May 2018. According to the technical documentation, the oven has precise temperature safety. In May 2019, they discovered that the oven did not reach the set temperature and reported the product to the manufacturer. They were invoiced for the technician's visit as no fault could be found.

The customer purchased a hob with a 5-year warranty in March 2019. In January 2021, the customer discovered that the hob did not heat the entire cooking zone, but only part of it. The customer requests to cancel the purchase. The seller claims that the customer reported the touch panel to be faulty and in February 2021 it was replaced by a technician and worked flawlessly during a test run.

The customer placed an order for 3 vacuum cleaners at an 80 percent discount and received an order confirmation. The seller accidentally stated the wrong price and the order confirmation does not constitute a binding purchase. The seller canceled the confirmation the next day and informed the customer of the price error.

The customer purchased a freezer in February 2019. In July 2020 it stopped working, the same thing happened in September 2020 and December 2020. On the occasion in December, the customer contacted the seller and the repairman who determined that the product was manufactured in 2013.

The customer purchased a convection oven in December 2020. In February 2021, an electronic fault and a fault in the convection function were discovered. The electronic fault means that the oven signals that pyrolytic cleaning is needed abnormally often. The convection function does not work as desired as part of the food is burned at one end and becomes pale at the other end.

The customer purchased a washing machine in September 2019. During the first wash, the machine rattled and a technician was booked in. The technician stated during the visit that the noise would disappear over time and that it could be used as normal.