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The government has recently taken an important step to streamline the dispute resolution process at the Swedish National Board of Complaints (ARN). According to a legislative recommendation that has been decided, the government is open to introducing a fee for the examination of disputes at ARN. In recent years, the number of cases submitted to ARN has increased significantly, between the years 2016 and 2022 by over […]

Applia's new regulations will soon be published on the website after final revision in consultation with the Swedish Consumer Agency. The new regulations follow the new legislation introduced in May 2022 and will apply retroactively so that all purchases made after May 2022 are treated equally. The revision of the Consumer Purchase Act has extended the reversed burden of proof from 6 months to […]

On May 1st of this year, the Swedish Consumer Sales Act was amended, which extended the reversed burden of proof from six months to two years. Reversed burden of proof means that the seller has the burden of proof in the event of a complaint and must then be able to prove handling errors by the consumer in order not to be liable for the complaint. In the event of any ambiguities, the seller is responsible for these. APPLiA has introduced […]

The Swedish Consumer Complaints Board (ARN) decides cases where consumers are in dispute with companies. APPLiAnytt had a chat with Marcus Isgren, chairman and head of ARN, about how a case is raised, what the statistics look like for cases in the electronics industry and memorable cases.

Within our industry segment, approximately 8,000,000 household appliances are sold annually. ARN examines cases where consumers complain during the 3-year complaint period (in accordance with the KKL) but also cases where the consumer has received an extended warranty. In itself, this means that approximately 25,000,000 - 30,000,000 products each year could become an ARN case.

ARN is a committee consisting of 5 people. The judge who presides over the hearing has at least appellate court expertise. The rest of the committee consists of 2 business representatives and 2 consumer representatives. 2-4 of these people are often lawyers, but must also have expertise in their product area. APPLiA's representatives in ARN are Kent Oderud and Matts Spångberg.

A major change in the new Consumer Sales Act has to do with the so-called reversed burden of proof. The new law extends the reversed burden of proof from six months to two years. The reversed burden of proof means that it is up to the seller to prove that the fault was caused by the buyer. If the seller cannot prove it, the fault is considered to be […]

The new Consumer Sales Act came into effect on 1 May. A major change in the new law has to do with the so-called reversed burden of proof. The new law extends the reversed burden of proof from six months to two years.

APPLiA has a long tradition of helping companies with delivery terms in customer relationships. Here we have summarized which delivery terms are helpful for repairs.

APPLiA has a long tradition of helping companies with delivery terms in customer relationships. Here we have summarized which delivery terms are helpful in construction.

In the spring of 2022, changes will be made to the Consumer Sales Act as Swedish law is adapted to the EU's new rules on consumer purchases. Here, APPLiA has summarized the biggest changes.

Here you can briefly read about the most important changes: New information requirements: – for marketing identical goods. – for online marketplaces. – for consumer reviews. Prohibited marketing methods: – False and manipulated consumer reviews/recommendations, e.g. by publishing only positive reviews. – Claiming that a review comes from a consumer if this has not been verified. – Lack of […]