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ARN: Same error after the complaint period – redelivery/cancellation or remediation
The customer purchased a wine cooler in December 2017. In 2020, a fan was repaired free of charge. In January 2021, the same fan broke again and the seller refused to replace or repair it. The customer has been offered a free fan by the manufacturer for repair at their own expense.
ARN: Rust in washing machine – free remediation
The customer purchased a top-loading washing machine with a 1-year warranty in October 2019. Due to shipping damage to the lid, the product was not put into use until January 2020. In November 2020, rust was discovered on the replaced lid.
ARN: Dryer fault – replacement and payment exemption for service invoices
The customer purchased a dryer in September 2018. The customer discovered from the beginning that there was an unusually high amount of lint and that several towels were torn. In October 2020, the customer complained about the fault and on 2 occasions technicians were on site, the company has also taken the machine in for long-term testing.
Winners & Losers in E-Commerce 2021
In Net's recently released report Swedish E-commerce 2021, you can read that Swedes' online shopping increased by 10.1 percent last year, after decreasing for the first time ever in 2020.
The microwave – from your own cookbook to the hero of leftovers?
The microwave is now a given in many people's everyday lives, and during the eighties the technology was the subject of countless cookbooks. But what is less known about this beloved appliance is that it was actually invented by pure chance.
The Retail of the Future – Sustainability & Customer Experience
On April 26, Dagens Industri, together with Microsoft, arranged the webinar Future Retail where representatives from a number of companies spoke about sustainability, customer experience and the future of retail.
Mother's Day is coming soon.
Mother's Day is a holiday when children celebrate their mothers, but also a commercial holiday that was established in Sweden in 1919 at the initiative of the author Cecilia Bååth-Holmberg, following the American model.
Microwave mug cake for Mother's Day?
We welcome back easy microwave recipes. This super simple mug cake is perfect to make in the microwave if mom has a sweet tooth and you don't feel like baking something fancy. Try mixing a teaspoon of instant coffee into the milk for a mild coffee flavor.
New Consumer Purchase Act
A major change in the new Consumer Sales Act has to do with the so-called reversed burden of proof. The new law extends the reversed burden of proof from six months to two years. The reversed burden of proof means that it is up to the seller to prove that the fault was caused by the buyer. If the seller cannot prove it, the fault is considered to be […]
New recruitments at Severin and Gram
Peder Qwist has taken over as Nordic manager at household appliance manufacturer Severin and has been replaced by Jonas Danielsson, who was appointed as Sweden manager at white goods manufacturer Gram in April. Jonas Danielsson most recently came from Hemmy and has previously worked at Electrolux, Tretti.se and Samsung, among others.
5.1 million homes in the country
Statistics Sweden announced in its annual report that the housing stock as of December 31, 2021 in Sweden was now close to passing 5.1 million homes - the number of residential apartments in the various housing types amounted to 5,096,007 homes.
IFA 2022 will be a full-scale trade fair
Jens Heithecker, Executive Vice President Messe Berlin Group & IFA Executive Director, opened the IFA 2022 Global Press Conference on April 27 by saying that his most important statement is that IFA will be held on a full scale in 2022.
