News

The customer purchased a built-in oven in May 2018. According to the technical documentation, the oven has precise temperature safety. In May 2019, they discovered that the oven did not reach the set temperature and reported the product to the manufacturer. They were invoiced for the technician's visit as no fault could be found.

The customer purchased a hob with a 5-year warranty in March 2019. In January 2021, the customer discovered that the hob did not heat the entire cooking zone, but only part of it. The customer requests to cancel the purchase. The seller claims that the customer reported the touch panel to be faulty and in February 2021 it was replaced by a technician and worked flawlessly during a test run.

The customer placed an order for 3 vacuum cleaners at an 80 percent discount and received an order confirmation. The seller accidentally stated the wrong price and the order confirmation does not constitute a binding purchase. The seller canceled the confirmation the next day and informed the customer of the price error.

The customer purchased a freezer in February 2019. In July 2020 it stopped working, the same thing happened in September 2020 and December 2020. On the occasion in December, the customer contacted the seller and the repairman who determined that the product was manufactured in 2013.

The customer purchased a convection oven in December 2020. In February 2021, an electronic fault and a fault in the convection function were discovered. The electronic fault means that the oven signals that pyrolytic cleaning is needed abnormally often. The convection function does not work as desired as part of the food is burned at one end and becomes pale at the other end.

The customer purchased a washing machine in September 2019. During the first wash, the machine rattled and a technician was booked in. The technician stated during the visit that the noise would disappear over time and that it could be used as normal.

The customer purchased a wine cooler in December 2017. In 2020, a fan was repaired free of charge. In January 2021, the same fan broke again and the seller refused to replace or repair it. The customer has been offered a free fan by the manufacturer for repair at their own expense.

The customer purchased a top-loading washing machine with a 1-year warranty in October 2019. Due to shipping damage to the lid, the product was not put into use until January 2020. In November 2020, rust was discovered on the replaced lid.

The customer purchased a dryer in September 2018. The customer discovered from the beginning that there was an unusually high amount of lint and that several towels were torn. In October 2020, the customer complained about the fault and on 2 occasions technicians were on site, the company has also taken the machine in for long-term testing.

In Net's recently released report Swedish E-commerce 2021, you can read that Swedes' online shopping increased by 10.1 percent last year, after decreasing for the first time ever in 2020.

The microwave is now a given in many people's everyday lives, and during the eighties the technology was the subject of countless cookbooks. But what is less known about this beloved appliance is that it was actually invented by pure chance. 

On April 26, Dagens Industri, together with Microsoft, arranged the webinar Future Retail where representatives from a number of companies spoke about sustainability, customer experience and the future of retail.