News

Four companies are now launching a number of new products, Electrolux, Bertazzoni, De'Longhi and Wilfa. Here is a summary of what is being launched right now.

The range of marketing opportunities for niche audiences has exploded in recent years. We're taking a deep dive into influencers and podcasts to see if this could be for us.

It is becoming very clear that the industry development will not be able to reach the previous year's record figures this year. However, compared to 2020, the figures up to April still look positive.

New episodes of Market Headlines air on Fridays, providing a lighthearted summary of the week's most important retail events, with an emphasis on consumer discretionary. The podcast covers both big and small market events.

This week, Statistics Sweden presented the number of housing starts in Sweden during the first quarter. The report shows that new production of a total of approximately 14,100 new residential apartments began during the first quarter of 2022.

We all remember the heat wave of 2018. According to SMHI, it was the warmest summer ever recorded in Sweden. Fans quickly ran out of stock in stores and with a new summer approaching, it's high time to prepare your home now. APPLiAnytt has therefore listed some of the year's coolest products on the fan market!

The Swedish Consumer Complaints Board (ARN) decides cases where consumers are in dispute with companies. APPLiAnytt had a chat with Marcus Isgren, chairman and head of ARN, about how a case is raised, what the statistics look like for cases in the electronics industry and memorable cases.

Within our industry segment, approximately 8,000,000 household appliances are sold annually. ARN examines cases where consumers complain during the 3-year complaint period (in accordance with the KKL) but also cases where the consumer has received an extended warranty. In itself, this means that approximately 25,000,000 - 30,000,000 products each year could become an ARN case.

ARN is a committee consisting of 5 people. The judge who presides over the hearing has at least appellate court expertise. The rest of the committee consists of 2 business representatives and 2 consumer representatives. 2-4 of these people are often lawyers, but must also have expertise in their product area. APPLiA's representatives in ARN are Kent Oderud and Matts Spångberg.

The customer purchased an induction hob in October 2020. In December 2020, it broke and the customer contacted the seller that same day, who directed the customer to submit a written complaint by email. The customer received no information about the loan product and, as the family has severe food allergies, he purchased a new hob from another seller that same day.

The customer purchased a built-in oven in May 2018. According to the technical documentation, the oven has precise temperature safety. In May 2019, they discovered that the oven did not reach the set temperature and reported the product to the manufacturer. They were invoiced for the technician's visit as no fault could be found.

The customer purchased a hob with a 5-year warranty in March 2019. In January 2021, the customer discovered that the hob did not heat the entire cooking zone, but only part of it. The customer requests to cancel the purchase. The seller claims that the customer reported the touch panel to be faulty and in February 2021 it was replaced by a technician and worked flawlessly during a test run.