News

Vitvaruexperten.com Nordic AB announces that it is acquiring a majority of Vitvarubolaget i Sundbyberg AB and broadening its range of products and services. Vitvarubolaget i Sundbyberg AB is a local player in northern Stockholm that sells a number of leading brands and offers delivery and installation services in Stockholm. The company also has a unique position in the resale of […]

Telia announces that Swedes continue to connect their homes and we now have 16.9 connected things per household, four more than in 2017 (12.7), which corresponds to an increase of 33 percent. Read the full article on APPLiAnytt

Electrolux announces that on January 22, it has been named one of the world's leading companies in sustainability and climate work in two prestigious global rankings. Electrolux qualifies for both the global top 100 list of the world's leading companies in sustainability and has also been awarded a place on CDP's A-list for its work on climate change for the third year in a row. Read […]

ELON announces that it is strengthening its online sales and increasing them by 44 percent in 2018, compared to the previous year, and explains that the increase is the result of a clear investment from the company, with new expertise, an optimized site and smarter campaigns. Read the full article on APPLiAnytt

A customer complained about an online purchase after nine months, because the customer discovered that only three out of four hotplates indicated full power on the stove and requested cancellation or replacement of the stove. The trader had, without examining the stove, claimed to the customer that since the customer had not demonstrated that the stove had been connected by a licensed electrician, there was no original fault. […]

A consumer had purchased an original spare part (washing machine pump). When the consumer received the spare part, he realized that it would be difficult to repair. He then contacted an installer who would help him install the spare part. When the installation failed, the consumer complained about the spare part because he felt that the installation instructions were not clear enough, as even the installer had not been able to carry out the installation. […]

A consumer complained about a defect in a product. The consumer transported the product himself and installed it in his house on an archipelago island. The consumer demanded a free remedy. The company offered to examine the product on site but demanded compensation for the time and transport costs involved in getting to the consumer where there is no regular […]

A consumer buys a product in a store. The product has since been serviced on four occasions over five years. The consumer therefore wants to cancel the purchase, as he no longer believes he has confidence in the product. The company has determined that this product had four different types of defects. The first defect was remedied during the warranty period. Defect two […]

A consumer purchased a product in a store. Nowhere did it appear that the product was sold without a Swedish instruction manual, which the consumer discovered when he unpacked the product. The consumer wants to cancel the purchase, as he does not believe he can understand all the benefits of the product and has difficulty absorbing the information in another language. The company has found that […]

A consumer has complained about his product on two previous occasions, when it was repaired for various faults. Now the product has broken again and the customer therefore wants a new product, or alternatively cancel the purchase, eight months after the item was purchased. The consumer does not want the product repaired again as the customer believes that he […]

It often happens that people hand in a product for repair and after receiving a quote, they don't hear back. If the product is not picked up, it often remains at the repair shop for a long time. Sometimes the company sends an SMS or a letter to the customer to get information about whether the device should be repaired. In many […]

A consumer purchased a built-in freezer and the product specification stated the dimensions for the freezer. The customer used the specified dimensions when planning the replacement of the freezer in their existing kitchen. Upon delivery, the customer found that the cooling unit was placed under the freezer, which in itself means that the dimensions of the freezer are in practice increased by 10 centimeters. The customer had to hire a […]