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The customer's responsibility to access product information
A consumer purchased a built-in freezer and the product specification stated the dimensions for the freezer. The customer used the specified dimensions when planning the replacement of the freezer in their existing kitchen. Upon delivery, the customer found that the cooling unit was placed under the freezer, which in itself means that the dimensions of the freezer are in practice increased by 10 centimeters. The customer had to hire a […]
The burden of proof after the warranty period has expired
In May, the consumer purchased a combined fridge/freezer with a 1-year warranty. In January, 18 months later, the consumer discovers a large ice patch in the refrigerator, and adjacent to the ice patch is a small hole. The repairman who checks the cabinet discovers that gas is leaking from the hole. The consumer claims original fault and demands a replacement. The company claims that if it […]
Consumer loses case over cracked hob
A consumer claims warranty on a hob that has cracked after 8 months and requires repair or replacement. The company has stated that the hob was flawless upon delivery and has functioned flawlessly for 8 months. There is no documentation that hobs would crack due to their own stress. ARN rejects the customer's request and states that based on the submitted […]
