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The customer purchased a dryer in September 2018. The customer discovered from the beginning that there was an unusually high amount of lint and that several towels were torn. In October 2020, the customer complained about the fault and on 2 occasions technicians were on site, the company has also taken the machine in for long-term testing.

The customer purchased a hob in April 2021 that was delivered in May 2021. The customer immediately discovered that the hob was cooking unevenly and filed a complaint in June 2021. The customer believes that if the product is not considered faulty, it is substandard. The customer requests cancellation or a replacement of a different brand.

The customer purchased a side-by-side online which was delivered in August 2019 with a 1-year warranty. In February 2020, the customer discovered that the product was making an abnormally loud noise.

The customer purchased a portable AC online for SEK 4,618 with a heating function, which was delivered in May 2021. The next day, the customer discovered that the product had no heating function and filed a complaint.

The customer purchased a washing machine online and it was delivered in December 2020. Upon receipt, there was no visible damage to the packaging. After extensive renovation, the product was not installed until April 2021, when the plumber discovered a crack on the top of the washing machine. After discovering the crack, the customer complained about the washing machine and demanded a price reduction including installation costs totaling 2 […]

A customer complained about an online purchase after nine months, because the customer discovered that only three out of four hotplates indicated full power on the stove and requested cancellation or replacement of the stove. The trader had, without examining the stove, claimed to the customer that since the customer had not demonstrated that the stove had been connected by a licensed electrician, there was no original fault. […]

A consumer had purchased an original spare part (washing machine pump). When the consumer received the spare part, he realized that it would be difficult to repair. He then contacted an installer who would help him install the spare part. When the installation failed, the consumer complained about the spare part because he felt that the installation instructions were not clear enough, as even the installer had not been able to carry out the installation. […]

A consumer complained about a defect in a product. The consumer transported the product himself and installed it in his house on an archipelago island. The consumer demanded a free remedy. The company offered to examine the product on site but demanded compensation for the time and transport costs involved in getting to the consumer where there is no regular […]

A consumer buys a product in a store. The product has since been serviced on four occasions over five years. The consumer therefore wants to cancel the purchase, as he no longer believes he has confidence in the product. The company has determined that this product had four different types of defects. The first defect was remedied during the warranty period. Defect two […]

A consumer purchased a product in a store. Nowhere did it appear that the product was sold without a Swedish instruction manual, which the consumer discovered when he unpacked the product. The consumer wants to cancel the purchase, as he does not believe he can understand all the benefits of the product and has difficulty absorbing the information in another language. The company has found that […]

A consumer has complained about his product on two previous occasions, when it was repaired for various faults. Now the product has broken again and the customer therefore wants a new product, or alternatively cancel the purchase, eight months after the item was purchased. The consumer does not want the product repaired again as the customer believes that he […]

It often happens that people hand in a product for repair and after receiving a quote, they don't hear back. If the product is not picked up, it often remains at the repair shop for a long time. Sometimes the company sends an SMS or a letter to the customer to get information about whether the device should be repaired. In many […]